Running Service Delivery Like a Business

An informative white paper outlining the pitfalls of traditional service delivery and the six key steps you can take to cut costs, serve internal customers more effectively, and demonstrate a measurable ROI.

Service Catalogs: The Heart of Service Delivery Management

A detailed look at how companies are deploying standardized service catalogs as a foundation for service delivery management. Learn how service catalogs can be leveraged to automate services, reduce costs, and improve quality.

Service Delivery Best Practices Webinar featuring Gartner

Learn how industry leaders are adopting the Gartner Internal Service Company (ISCo) model to gain control over service delivery processes and level the playing field with external competition.

Managing Service Delivery in the Internal Service Company (ISCo)

Concise information on how to define standard service offerings, map processes to services, establish the value of those services, and implement continuous process improvements.

Customer Results: Cutting Service Costs and Enhancing Productivity

Using newScale RequestCenter, Global 2000 companies have automated service delivery processes to run their internal service organizations like a business. Learn how these customers have cut costs by 30 percent or more and have improved service quality by 50 percent – achieving rapid bottom-line results.

Discover the first end-to-end solution for automating all aspects of service delivery and running internal services like a business – enabling Global 2000 enterprises to realize bottom line savings, increase employee productivity, and improve internal customer satisfaction.